Shipping & Returns
Shipping Time
Thanks for your order!
Postage within New Zealand takes approximately X working days (up to X working days for rural delivery).
International shipping usually takes between X-X working days (DHL) and XX-XX days (Standard Shipping) but is largely dependent on destination.
Shipping Prices
New Zealand:
$X for orders up to $XXX Free shipping over $XX.
Australia:
Standard Shipping: $XXAUD
Australia DHL Express: $XXAUD For orders up to $XXX AUD
USA:
Standard Shipping: $XUSD
Rest of the World:
Standard Shipping: $XXNZD
DHL Express: $XXNZD - Customs and Duties may apply to be paid by the customer.
Returns
To return an item please contact our Customer Care Team on info@loyal-pooch.com.
We look forward to helping you any way we can!
Faulty Items
On the rare occurrence that there is a fault or damage to your product, we will meet our obligations under the Consumer Guarantees Act to your satisfaction.
Please contact us as soon as possible so we may remedy this situation.
If you have questions you need answers to, please feel free to drop us a line at info@loyal-pooch.com.