Shipping
Shipping Destinations:
New Zealand and Australia only.
Processing Time:
Orders are processed and dispatched within 1-3 business days from receipt.
Shipping Delivery Times:
- New Zealand: Estimated delivery within a few business days. Additional time may be required for rural or remote areas.
- Australia: Estimated delivery within a few business days depending on the shipping service used.
Shipping Costs:
- New Zealand: Flat rate shipping applies for orders up to a certain weight or value. Free shipping may be available on orders over a specified amount. Exact costs will be confirmed once package dimensions and weights are finalized.
- Australia: Standard shipping fees apply, with express options available at an additional cost. Specific shipping charges will depend on package details and will be confirmed prior to dispatch.
Please Note:
Shipping times are estimates and may be affected by carrier delays or customs processing, particularly for Australia.
Returns & Refunds
Return Eligibility:
You may return items within 30 days of delivery if they are unused, in their original condition, and packaging.
Return Process:
To initiate a return, please contact our Customer Care team at info@loyal-pooch.com with your order details.
Return Shipping Costs:
Return shipping is the responsibility of the customer unless the item is faulty or incorrect.
Refunds:
Once the returned item is received and inspected, refunds will be processed to the original payment method within 5-7 business days. Shipping fees are non-refundable.
Faulty or Damaged Items:
If your product arrives faulty or damaged, please contact us immediately at info@loyal-pooch.com
We will provide a replacement or refund in accordance with the Consumer Guarantees Act.
For any questions, please feel free to email us at info@loyal-pooch.com